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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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craig gioia

January 9, 2025

5  out of  5
rating by craig gioia
"My family has been clients with Terra Bache for many years. It has been a pleasure and privilege to have such a professional company advising my family on all areas of insurance. Knowledgeable, patient, and detailed are just a few of the terms we can use to highlight Terra Bache Insurance. Regardless of the type of insurance you may need, Terra Bache and her team of professionals are your go to experts."
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Matt & Joe CCB

January 3, 2025

5  out of  5
rating by Matt & Joe CCB
"Linnis was a pleasure to work with and was very helpful with getting everything I needed done and in a timely matter"
We responded:
"Thank you so much for the kind review! We love our customers and look forward to earning your relationship. "
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kathy Smith

December 30, 2024

5  out of  5
rating by kathy Smith
"Sandra Rust was excellent, it is great to fine someone who is an expert in their field. She made sure we were well informed and she was very efficient. We feel very fortunate to have found a really good agent"
We responded:
"Kathy thanks so much for leaving a review for us! We are so happy Sandra provided knowledgeable service. Our whole team looks forward to working with you. "
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Melissa Brignone

December 3, 2024

5  out of  5
rating by Melissa Brignone
"Sandra was great to work with while setting up my renters insurance. She was professional and knowledgeable. I will be transferring the rest of my policies to this office from my old SF agent in GA."
We responded:
"Thanks Melissa for taking the time to review us. We look forward to working with you in the future. "
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Marissa Rink

November 29, 2024

5  out of  5
rating by Marissa Rink
"Sandra Rust recently helped me get my auto insurance switched over to State Farm, and the experience was great. She communicated so well with me, it really showed her knowledge and passion about her work."
We responded:
"Thanks so much for sharing your experience with our office. We appreciate you and look forward to working with you! "
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Jennifer Willis

November 27, 2024

5  out of  5
rating by Jennifer Willis
"Sandra provided outstanding customer service!"
We responded:
"Thanks for sharing with us Jennifer!!"
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Mindy Hall

November 21, 2024

5  out of  5
rating by Mindy Hall
"I recently relocated from Georgia to Sandpoint and Tara was extremely helpful with changing my auto insurance over from. Everything was done over the phone and through email, no time taken out of my work day. Thank you for all of the help!"
We responded:
"Thanks Mindy! We really look forward to working with you!!"
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cary vogel

November 20, 2024

5  out of  5
rating by cary vogel
"Linnis went out of her way to provide friendly and efficient customer service."
We responded:
"We are glad that Linnis has done such a great job for you and we look forward to helping you in the future. "
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cary vogel

November 20, 2024

5  out of  5
rating by cary vogel
"Linnis went out of her way to provide friendly and efficient customer service."
We responded:
"We are glad that Linnis has done such a great job for you and we look forward to helping you in the future. "
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John Vaughan-Chaldy

November 14, 2024

5  out of  5
rating by John Vaughan-Chaldy
"Wonderful experience from the very first email. So, impressed by Linnis and the rest of the team. Very responsive, not pushy, good listeners and they provided us with great policies at good rates. 100% Comfortable giving them 5-Stars"
We responded:
"John, thank you so much for taking the time to leave us a review. We are grateful to have you with us at the Agency and look forward to working with you. "
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Richard Neyman

August 16, 2024

5  out of  5
rating by Richard Neyman
"Sometimes Life throws you a curve ball it’s great to know that Terra and her staff are here for you especially at those times! I was an Insurance Agent 25 years ago. I am S0 impressed with the Professionalism and Knowledge of Terra and her staff … Rebecca is AWESOME… Would recommend A+++++…"
We responded:
"Rich, I am so grateful for your review. We are sorry we were not in the office to see you stop by! We love the photo of you and Mary in front of our office. Stop in to see us anytime!! "
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Flora Bullock

July 1, 2024

5  out of  5
rating by Flora Bullock
"In February of this year, I would have given a 5 star rating. However, my insurance rates have increased substantially. No accidents, no tickets and a loyal customer for over 45 years! Do I need to leave State Farm in order to get insurance rates that reflect my good driving and 45 year Loyalty? So Sad, I feel like I must shop around for a better rate and insurance company that wants my business. EDIT: when I posted this review I thought I was posting to State Farm Corporate Offices, but Terra told me it went as a review to her office. Although I'm upset with the rate increases, it has no reflection on Terra or her office staff. Whenever I've had an issue, everyone in the office has always gone the extra mile to make sure every thing is handled quickly and correctly. I give Terra and her office 5 stars for always handling my insurance needs."
We responded:
"Flora, I am so sorry it took me this long to reply. I must have missed it. We appreciate you and your kind words about our office. You are very appreciated... reach out anytime."
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Ciara Shale

June 28, 2024

1  out of  5
rating by Ciara Shale
"Been with this company for 5 years and my insurance raised in price! I have perfect payment history and have had the same car for the last 3 years and never been in a wreck, also I have a clean record. ! My car gets older, so my insurance increased?. Absolutely ridiculous. Anything for an extra penny these days."
We responded:
"Ciara, we are sorry to hear of your frustration. Please note that our office does not set the rates. We are the ones that help when you have questions, we guide you, we make changes, and so forth but what you are frustrated with is not what our office has any control in. If you have questions, please know that my office is open to you. "
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Janelle Everett

June 19, 2024

5  out of  5
rating by Janelle Everett
"I called State Farm and a questioned why my bill went up. They were so helpful in finding resolutions. I signed up for a driving course and it reduced my bill by $36. I then received the driving fob and after a week of driving I reduced my bill by 47$ more! I do appreciate them quickly helping to resolve the issues!"
We responded:
"Janelle thank you for taking time to leave us a review. We appreciate your kind words. "
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Steve V

April 29, 2024

5  out of  5
rating by Steve V
"The customer service was excellent. Toni M handled all our questions about auto, homeowners and umbrella coverage very efficiently."
We responded:
"We Love to hear this! I am so glad that Toni was able to help you with your insurance. We hope to continue to deliver the same service moving forward. "
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Steve V

April 29, 2024

5  out of  5
rating by Steve V
"The customer service was excellent. Toni M handled all our questions about auto, homeowners and umbrella coverage very efficiently."
We responded:
"We Love to hear this! I am so glad that Toni was able to help you with your insurance. We hope to continue to deliver the same service moving forward. "
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Melissa Baker

March 19, 2024

5  out of  5
rating by Melissa Baker
"Best customer service EVER and so nice and fun. Fun... that's not usually a word that goes hand in hand with insurance shopping but Denise is amazing & fun. It was quick, easy and the least expensive I found with better coverage!!! Thank you Denise!"
We responded:
"We LOVE this Melissa! W are so happy to have you at our Agency and will plan to continue the Fun, fun, fun and professionalism. Stop in to see us anytime 😊. "
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Nick Sorani

March 13, 2024

5  out of  5
rating by Nick Sorani
"Denise and State Farm were wonderful to work with! Helpful, responsive, and professional. Thanks Denise!"
We responded:
"Nick, we are so happy that you took the time to leave us a review. I am glad that Denise provided you with professional service. We strive to make each interaction great so do appreciate hearing back from our customers. Please stop in or call anytime! "
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Jessica Gale

February 24, 2024

5  out of  5
rating by Jessica Gale
"Quotes for my two vehicles and my side by side quick and easy ! Was able to bundle all of them together in one payment and was reasonably priced ! Thanks for getting me covered !"
We responded:
"Jessica, we are so happy to hear that your experience with our office was smooth. We look forward to working with you in the future :)."
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Melissa Mankongvanichkul

February 20, 2024

5  out of  5
rating by Melissa Mankongvanichkul
"Love the customer service! They are always on there to answer questions. They are very knowledgeable and friendly."
We responded:
"Melissa thanks so much for the kind words. We work hard to be available for our customers and love hearing that it is working!!! We all look forward to a continued partnership with you!! "
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Rich Gordy

January 29, 2024

5  out of  5
rating by Rich Gordy
"Great agency. I've been with them for years and they are always diligent and professional, as well as anticipating my insurance needs to make sure I have the right coverage for the lowest cost. Rebecca initiated and performed a review of all my policies and found ways to upgrade coverages while saving me money! Outstanding service."
We responded:
"Rich!! I Love that your interaction with Rebecca was great. Thanks so much for the kind words and we look forward to working with you more. "
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Kathryn Blair

January 14, 2024

5  out of  5
rating by Kathryn Blair
"My experience with this office has been sensational. They have some incredible employees including the lovely Victoria Linscott. Their agent Denise Koberstein has taken the absolute best care of me as well. Denise has personally gone above and beyond to make sure their coverage has produced the highest safety and quality care. I have never been under the care of an agent that has ever took my policy so personally. Phenomenal!"
We responded:
"Kathryn, thanks so much for your kind words!! We look forward to working with you in the future. I am so glad that Drnise took such great care of you as well. We look forward to taking care of your needs moving forward. "
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Hey it's Wendy

December 19, 2023

3  out of  5
rating by Hey it's Wendy
"I have used State Farm for the last two years and I have 5 different policies so when I needed a new business policy they were my first call. My TN agent referred me because of the rating. It started great and I felt like we connected, but unfortunately, I have not heard from Denise A Koberstein since that was 5 days ago. I didn’t receive a quote, a returned phone call, or a returned email. The office staff was great and returned my call very pleasantly. Unfortunately, I had to sign with a different company I couldn’t wait any longer. I hate to even write a negative review but in Denise’s only email, she asked me to leave a review so I thought I would be honest in my experience. I own two businesses in the service industry so I know how important customer service is. In my 20 years of experience communication goes a long way in customer service. I love State Farm and will continue to use them in TN but unfortunately, I will have a different carrier for my ID business."
We responded:
"Wendy, thanks so much for sharing your concerns. It has taken me a little to reply as I do like to research all circumstances prior. Sometimes we simply fall short for our customers which seems to be the case here. Please accept my apologies and know that your words of feedback will be used to help us improve in the future. "
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Cheryl Stewart

November 29, 2023

5  out of  5
rating by Cheryl Stewart
"Everyone in this office has always been helpful and courteous. Victoria is always so pleasant when she answers the phone and so very helpful in taking care of my needs or connecting me with whomever I need to finish my request. My recent claim for damage to my vehicle was handled by State Farm extremely well and simplified my experience."
We responded:
"Cheryl, thanks so much for your kind words. I love to hear that your visits with us work so well. We think Victoria is great too :). Stop in and see us anytime. "
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Jeremy Roos

November 1, 2023

5  out of  5
rating by Jeremy Roos
"Toni has been awesome to work with, what a great group of people. They pulled my feet out of the fire (figuratively speaking) on my home owners insurance, and they saved $$ on my car insurance. Hope to work with them for a long time."
We responded:
"Jeremy! We are so excited that you found our office and happy that we could help with your auto and homeowner needs. We look forward to working with you in the years to come :). "