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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Jeremy Roos

November 1, 2023

5  out of  5 rating by Jeremy Roos
"Toni has been awesome to work with, what a great group of people. They pulled my feet out of the fire (figuratively speaking) on my home owners insurance, and they saved $$ on my car insurance. Hope to work with them for a long time."

Quita Nass

October 3, 2023

5  out of  5 rating by Quita Nass
"Couldn’t ask for a better group to work with. Denise was great. She took very good care of us. When she did not know the answer to our questions, she asked the underwriter. I never felt pushed. Very happy with the Terra Bachelor State Farm office in Sandpoint."

Ken Steed

September 26, 2023

5  out of  5 rating by Ken Steed
"It's a pleasure to call and talk to these Ladies."


September 15, 2023

5  out of  5 rating by J L
"Excellent service and skill!"

Becky C.

July 24, 2023

5  out of  5 rating by Becky C.
"We were on vacation in Sandpoint and need some assistance with our State Farm insurance. We couldn't get ahold of our rep back home, so we stopped in and met with Denise Koberstein. Even though we weren't her clients, she took the time to listen to our issue and offer advice. She even went as far as to call our rep in Nebraska so we could get what we needed. I was very impressed with her knowledge and customer service! Thanks again!"

D Wilson

June 7, 2023

5  out of  5 rating by D Wilson
"Terra Bache is a very attentive insurance agent you who continuously checks your policies with State Farm and keeps you informed of any necessary requirements or changes needed. She keeps me informed of payments that are due and up and coming. This allows me to keep my policies paid up to date and prevents any policy expiration. She is extremely competent and timely in her dealings with my policies which assures me that I will not experience any future problems. Thank you . Douglas Wilson"

Carrie Lounsbury

February 23, 2023

5  out of  5 rating by Carrie Lounsbury
"Rebecca G went above and beyond to help explain things to me with questions I had. Appreciate your time."

Travis Millar

February 10, 2023

5  out of  5 rating by Travis Millar
"Denise is an absolute rockstar! She takes care of everything all the time for me. I have a business and lots of toys that are all insured through her. Any questions I have she’s on top of it. She definitely has my business for life"


November 23, 2022

5  out of  5 rating by dees56world
"What a fantastic service, very thorough, friendly, & caring !!!"

Rolland Bogar

September 25, 2022

5  out of  5 rating by Rolland Bogar
"They made looking for insurance easy and painless. Very helpful, friendly and answered any questions I had. Would definitely recommend!"

Jaydn Gabehart

September 25, 2022

5  out of  5 rating by Jaydn Gabehart
"Thank you to Terra and her team for being professional, courteous and helpful. They made the process of looking for car insurance extremely easy and explained everything in detail. I would highly recommend them!"

Madison Shattles

August 26, 2022

1  out of  5 rating by Madison Shattles
"Whenever they tell me they’re going to call me back they never do! )-: Update: also rude Update 2: Thank you for taking the time to respond even though it is many months later. I appreciate you going out of your way to look up the records. However, perhaps you didn’t review the correct date because I never received a call back on this particular occasion. They only problem is that I specifically requested to make sure that someone called me back because of a previous issue. Luckily this was resolved some time ago when I was able to have my mom call and speak to you, even though the person we spoke with was rude at the time. Perhaps these calls at a later date were the records you reviewed. Thank you for taking the time to help."

LaCheale Linscott

May 2, 2022

5  out of  5 rating by LaCheale Linscott
"About six months ago I got a quote for my car insurance because the other insurance company I was with was charging too much. When I called to get a quote, they were super helpful explaining each category and what they thought was needed. I ended up saving over $100 per month! Terra and her employees are all so kind and helpful and truly want to help you and your needs. I would absolutely recommend Terra Bache State Farm for all insurance needs!"

Mike Nunke

July 7, 2021

5  out of  5 rating by Mike Nunke
"Traci and Kylie have always been super helpful. Great service!"

Ralph Boyer

May 30, 2021

5  out of  5 rating by Ralph Boyer
"Always great. Cut my premium."

Ciara Shale

May 28, 2021

5  out of  5 rating by Ciara Shale
"Personal review for Traci. This women needs a raise. The compouny itself has been a hassle but lord has she bared with me through this difficult road. I'm a hot headed. An she has got the stump of all my calls! She handles angry bow headed cutmers such as myself very well! She is truly a centerpiece to that angency! If it wasnt for her consistency and help I would have switched providers but she is confident and will convince why not to! Amazing custmer service and outstanding tolerance to angry customers. She deserves a 5 star review and a raise if you ask me!"

Joe Briatta

March 22, 2021

5  out of  5 rating by Joe Briatta
"Again Terra @ State Farm came thru! Adding new car for my son great price took minutes!! Great Job!"

Shawn Gibbon

March 12, 2021

5  out of  5 rating by Shawn Gibbon
"So far I have been treated well, reasonable prices"

Levi Doss

March 10, 2021

5  out of  5 rating by Levi Doss
"We used State Farm in Alaska for 25 years, nothing but great service. We moved here 7 months ago and I sent a letter to 3 different insurance companies for our home and vehicles, including another State Farm. Terra Bache’s State Farm came in under the other two providers and have been awesome to deal with. Both Lauren and Kylie have been incredible."

Aubrey Benway

March 4, 2021

5  out of  5 rating by Aubrey Benway
"Best & easiest insurance agent I’ve ever had to deal with!"

Lance Markley

February 17, 2021

5  out of  5 rating by Lance Markley
"Best by far! Great team in this office. Very knowledgeable and caring. Hard to find this level of service and professionalism these days. Thanks for being awesome!!"

Katelyn Dumont

February 15, 2021

5  out of  5 rating by Katelyn Dumont
"Terra is wonderful. She is professional and great with understanding your needs and wants."

kylie bache

February 15, 2021

5  out of  5 rating by kylie bache
"Amazing staff , always a warm feeling when walking into Terras office."

Laura Howard

February 7, 2021

5  out of  5 rating by Laura Howard
"This office is unique)ly excellent. The responsiveness and professionalism that you receive from everyone there is truly extraordinary. Terra and Lauren answered every question we had with extreme patience (and we had a bunch of questions). We know that State Farm is a reputable company, but there quite a few reputable insurance companies. What makes the difference is the service that you can expect to receive at a particular branch. I would recommend the services of this particular branch to anyone."

Anne Gardon

February 7, 2021

5  out of  5 rating by Anne Gardon
"Lauren Lewis, at State Farm in Sandpoint, was enormously helpful for our family as we were looking for homeowner's insurance. She was extremely efficient, friendly and thorough. We are very happy that we chose State Farm and will gladly recommend it to our friends and family!"